The contingent impacts of dynamic service innovation capabilities on firm performance

被引：2
|
作者：
Zhan, Jun [1 ,2 ,3 ]
Zhang, Shun [1 ,4 ]
Trimi, Silvana [5 ]
机构：
[1] Shanghai Maritime Univ, Sch Econ & Management, 1550 Haigang Ave, Shanghai 201306, Peoples R China
[2] Fujian Jiangxia Univ, Sch Foreign Languages, Fuzhou 350108, Peoples R China
[3] Yunnan Normal Univ, Sch Econ & Management, Kunming 650500, Peoples R China
[4] Cisco Syst China Res & Dev Co Ltd, Shanghai 200233, Peoples R China
[5] Univ Nebraska, Dept Supply Chain Management & Analyt, Lincoln, NE 68588 USA
来源：
SERVICE BUSINESS | 2023年 / 17卷 / 04期
基金：
中国国家社会科学基金;
关键词：
Dynamic service innovation capabilities (DSICs); Firm performance; Contingent impacts; External and internal fit; MARKET ORIENTATION; MODERATING ROLE; ENTREPRENEURSHIP; MANAGEMENT; VARIABLES; ORGANIZATIONS; COMPETITION; SYSTEMS; MODELS; ROLES;
D O I：
10.1007/s11628-023-00546-8
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper analyzes the impact of dynamic service innovation capabilities (DSICs) on organizational performance of service enterprises based on firms' external and internal contingencies. The study is based on the data from 676 small and medium business-to-business service firms in China. The results revealed significant positive effects of DSICs on firms' financial and market performance, while confirming that the performance effect of DSICs is contingent on organizational structure and competitive intensity. The study results provide valuable insights to both researchers in the service innovation field and practicing managers who make strategic decisions on allocating resources for sustainable growth of service firms.
引用
收藏
页码：819 / 849
页数：31
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