Understanding Innovation Resistance on the Use of a New Learning Management System (LMS)

As innovation barriers and inertia work against the application of new technologies in educational settings, reducing them will help overcome innovation resistance and increase the acceptance and adoption of this technology. This study aims to examine what types of innovation barriers and inertia there are (as perceived by users), how the types of users who perceive innovation resistance could be divided, and which characteristics differ depending on the type of user in a situation where a university adopts a new LMS as a learning technology tool for innovation. This study derived risk barriers, usage/value/tradition barriers, image barriers, and inertia as four factors that affect innovation resistance. The results of the study suggest that new LMS-related personalized support and training programs should be developed according to the specific needs and characteristics of each user cluster.