Factors influencing student satisfaction and intention to stay in the hospitality and tourism program

被引：1

作者：

Bae, Jung-in Stephanie ^{[1
]}

Park, Haeik ^{[2
]}

Kim, Tony J. ^{[3
]}

机构：

[1] East Carolina Univ, Sch Hospitality Leadership, Coll Business, Mailstop 180 Rivers West 309, Greenville, NC 27858 USA

[2] Purdue Univ Ft Wayne, Dept Hospitality & Tourism Management, Doermer Sch Business, Ft Wayne, IN USA

[3] James Madison Univ, Hart Sch Hospitality Sport & Recreat Management, Coll Business, Harrisonburg, VA 22807 USA

来源：

JOURNAL OF TEACHING IN TRAVEL & TOURISM | 2023年 / 23卷 / 02期

关键词：

Satisfaction; intention to stay; hospitality and tourism program; undergraduate students; HIGHER-EDUCATION; BEHAVIORAL INTENTIONS; SERVICE QUALITY; RETENTION; MODEL; COMMITMENT; MOTIVATION; CURRICULUM; PERFORMANCE; DROPOUTS;

D O I：

10.1080/15313220.2022.2076767

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

This study aimed to study factors affecting hospitality and tourism student satisfaction and their intention to stay in the program. A model with nine factors was proposed and tested. The results showed that curriculum, hospitality & tourism degree commitment, student life, self-efficacy, and goals positively affect undergraduate student satisfaction with the program whereas curriculum, hospitality & tourism degree commitment, student life, and financial support affect their intention to stay in the program. This study also tested all hypothesized relationships to see if those relationships differ between underclassmen and upperclassmen. Implications for hospitality and tourism educators and administrators are provided.

引用

页码：130 / 158

页数：29

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