EXPLORING DATA ECOSYSTEMS IN SMART CITY SERVICE CREATION

Data platforms and data ecosystems play a key role in Smart City transformation, enabling data-intensive services and new value creation. As an emerging phenomenon, strategies, practices, and policies around data ecosystems are still forming. By utilising service-dominant logic and dynamic capabilities, this study maps out the roles and capabilities of cities in facilitating emerging data ecosystems, establishing data platforms, and identifying value proposals for data-intensive smart city services. We identify two main ecosystem leadership roles: business leader and innovation leader, their essential capabilities and activities that support establishing and growing a smart city data ecosystem.