Application Practice of AI Intelligent Technology in Customer Service of China Telecom

被引：0
|
作者：
Wu, Ying [1 ]
Hu, Yingmao [1 ]
Yu, Kefeng [1 ]
Zhang, Liping [1 ]
机构：
[1] China Telecom Corp Ltd, Res Inst, Inst Basic Operat Technol, Guangzhou, Peoples R China
来源：
2023 11TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY: IOT AND SMART CITY, ITIOTSC 2023 | 2023年
关键词：
Digital Transformation; AI Digital Business Hall; Intelligence; Artificial Intelligence; Intensive Digital Background;
D O I：
10.1109/ITIoTSC60379.2023.00028
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Digital transformation is an important direction of enterprise development. At present, China Telecom is facing problems such as high cost of service channel construction and low service efficiency. Therefore, China Telecom has carried out digital transformation research represented by "AI Digital Business Hall", using advanced technologies such as artificial intelligence, Internet of things, face recognition, voice recognition and so on, to quickly meet the demands of users with intelligent means. At present, it has achieved good results in Guangdong, Zhejiang, Jiangsu, Wuhan and other provinces.
引用
收藏
页码：118 / 128
页数：11
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