Quality in the financial sector: How to provide better customer service with an ISO 9000-based quality system

被引：0
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作者：
Saffran, Norbert [1 ]
Vogt, Ulrike [1 ]
机构：
[1] Deutsche Bank AG, Eschborn, Germany
来源：
Annual Quality Congress Transactions | 1999年
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页码：81 / 86
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