NEAX2400 AUTOMATIC CALL DISTRIBUTION SYSTEM.

被引：0

作者：

Ishii, Akihiro ^{[1
]}

Bando, Hiroaki ^{[1
]}

Sato, Shigeki ^{[1
]}

Takagi, Toshihiro ^{[1
]}

Ikeda, Chisato ^{[1
]}

Yokoyama, Toshio ^{[1
]}

Suzuki, Mitsuo ^{[1
]}

机构：

[1] NEC, Business Communication Div, Jpn, NEC, Business Communication Div, Jpn

来源：

NEC Research and Development | 1986年 / 80期

关键词：

MANAGEMENT - Information Systems - PROBABILITY - Queueing Theory - TELEPHONE EXCHANGES; PRIVATE - Computer Applications;

D O I：

暂无

中图分类号：

学科分类号：

摘要：

The Automatic Call Distribution (ACD) System is one of the application systems developed for NEAX/APEX2400 IMS. It consists of two functional portions: PABX Subsystem and MIS (Management Information System) Subsystem. The basic function of the PABX Subsystem is to allow incoming ACD calls to be efficiently distributed to Agent Consoles. The basic function of the MIS Subsystem is to execute a variety of system management services such as, for example, 'Working Status Report of Agents,' 'System Operating Status Report,' 'Traffic Status Report. ' This paper will outline the ACD System inclusive of its system configuration, service features, etc.

引用

页码：52 / 61

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