TQM. It's customer satisfaction or you lose

被引：0

|

作者：

Donovan, R. Michael

机构：

来源：

Industrial Management (Norcross, Georgia) | 1994年 / 36卷 / 02期

关键词：

D O I：

暂无

中图分类号：

学科分类号：

摘要：

引用

收藏

相关论文

共 50 条

[21] Win or lose- it's the customer's choice
Bloch, Heinz P.
HYDROCARBON PROCESSING, 2007, 86 (01): : 11 - 11
[22] Customer satisfaction: the customer experience through the customer's eyes
Nielsen, Rikke
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2010, 21 (11) : 1229 - 1230
[23] Adopting TQM approach to achieve customer satisfaction: A flour milling company case study
Kristianto, Y., 1600, Emerald Group Publishing Ltd. (24):
[24] Exploring the Challenges and Techniques Used for Improving Customer Satisfaction Through TQM: An Empirical Study
Gupta, Pardeep
Mittal, Ankesh
JOURNAL OF ADVANCED MANUFACTURING SYSTEMS, 2021, 20 (03) : 611 - 629
[25] Customer Satisfaction of Technopreneurs Based on TQM and Servqual During the Covid-19 Pandemic
Siallagan, Sahala
ASIAN JOURNAL OF BUSINESS AND ACCOUNTING, 2023, 16 (01): : 255 - 269
[26] Integrating Values and Principles of Cooperative Enterprises with TQM Elements: A Conceptual Framework for Customer Satisfaction
Thaba, S. C.
Mbohwa, C.
WORLD CONGRESS ON ENGINEERING AND COMPUTER SCIENCE, WCECS 2015, VOL II, 2015, : 1041 - 1045
[27] 'Never lose a customer'
Industry Week, 1994, 243 (08):
[28] YOU LOSE
SEABURY, LG
DATAMATION, 1971, 17 (02): : 9 - &
[29] You snus you lose?
Holmes, David
NATURE REVIEWS CANCER, 2007, 7 (06) : 407 - 407
[30] From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)
Dahlgaard, JJ
Dahlgaard, SMP
TOTAL QUALITY MANAGEMENT, 2002, 13 (08): : 1069 - 1085

← 1 2 3 4 5 →