Applying the ISO standards to a construction company: A case study

被引：0
|
作者：
Hiyassat, Mohammed A.Salem [1 ]
机构：
[1] Department of Civil Engineering, Faculty of Engineering and Technology, University of Jordan, Amman, Jordan
来源：
International Journal of Project Management | 2000年 / 18卷 / 04期
关键词：
Construction industry - Personnel training - Standards - Total quality management;
D O I：
10.1016/S0263-7863(99)00051-4
中图分类号：
学科分类号：
摘要：
The purpose of this paper is to get feedback from the employees of a Jordanian construction company that has just implemented the ISO standards in its work. The aim of the research is to explore how correctly the ISO-9000 Standards were implemented by a construction company and to examine whether the employees of the company understood what the ISO-9000 Standards were all about. For this purpose a short questionnaire was prepared and distributed to the employees, including top management. The analysis showed that there was a major problem in the way the ISO-9000 Standards were implemented since many key employees, even after the introduction of the ISO-9000 Standards, did not seem to be aware of what it was all about. The study, also showed that some employees resisted the introduction of the standards.
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页码：275 / 280
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