The influence of airline service quality on passenger satisfaction and loyalty the case of Uganda airline industry

被引：0
|
作者：
Namukasa, Juliet [1 ]
机构：
[1] Makerere University, Business School, Kampala, Uganda
来源：
TQM Journal | 2013年 / 25卷 / 05期
关键词：
D O I：
10.1108/TQM-11-2012-0092
中图分类号：
学科分类号：
摘要：
34
引用
收藏
页码：520 / 532
相关论文
共 50 条
  • [21] A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
    Tsafarakis, Stelios
    Kokotas, Theodosios
    Pantouvakis, Angelos
    JOURNAL OF AIR TRANSPORT MANAGEMENT, 2018, 68 : 61 - 75
  • [22] The influence of passenger satisfaction on relationship formation in the South African domestic airline industry
    De Meyer, C. F.
    Mostert, P. G.
    SOUTH AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 2011, 42 (04) : 79 - 86
  • [23] The impact of corporate social responsibility on airline reputation and passenger satisfaction and loyalty
    Curtis, Tamilla
    Ambrose, Scott
    Manuela, Wilfred S.
    International Journal of Aviation, Aeronautics, and Aerospace, 2024, 11 (04): : 1 - 19
  • [24] Influence of Customer Loyalty Program on Organizational Performance: a Case of Airline Industry
    Vilkaite-Vaitone, Neringa
    Papsiene, Palmira
    INZINERINE EKONOMIKA-ENGINEERING ECONOMICS, 2016, 27 (01): : 109 - 116
  • [25] Customer loyalty in the airline industry
    Lee, M
    Cunningham, LF
    TRANSPORTATION QUARTERLY, 1996, 50 (02): : 57 - 72
  • [26] The impact of airline service quality on passengers' behavioral intentions using passenger satisfaction as a mediator
    Shah, Faisal Tehseen
    Syed, Zaineb
    Imam, Abeer
    Raza, Aiman
    JOURNAL OF AIR TRANSPORT MANAGEMENT, 2020, 85
  • [27] STUDY OF SERVICE QUALITY, PRICE SENSITIVITY, AND PASSENGER SATISFACTION IN INDIA'S AIRLINE SECTOR
    Wilfred, Vinoj
    Prasad, M. V. Rama
    Kumar, J. P. Senthil
    INNOVATIVE MARKETING, 2024, 20 (03)
  • [28] The mediating role of relational benefit between service quality and customer loyalty in airline industry
    Chen, Po-Tsang
    Hu, Hsin-Hui 'Sunny'
    TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2013, 24 (9-10) : 1084 - 1095
  • [29] Competition and service quality in the US airline industry
    Mazzeo, MJ
    REVIEW OF INDUSTRIAL ORGANIZATION, 2003, 22 (04) : 275 - 296
  • [30] A hierarchical model of service quality in the airline industry
    Wu, Hung-Che
    Cheng, Ching-Chan
    JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2013, 20 : 13 - 22
12345