Going Cashless? How Has COVID-19 Affected the Intention to Use E-wallets?

被引：3

作者：

Wong, Han Wei ^{[1
]}

Kwok, Andrei O. J. ^{[2
]}

机构：

[1] Sunway Univ, Sch Business, Petaling Jaya, Selangor, Malaysia

[2] Monash Univ Malaysia, Dept Management, Sch Business, Subang Jaya, Selangor, Malaysia

来源：

CROSS-CULTURAL DESIGN-APPLICATIONS IN BUSINESS, COMMUNICATION, HEALTH, WELL-BEING, AND INCLUSIVENESS, CCD 2022, PT III | 2022年 / 13313卷

关键词：

Mobile payment; Digital transaction; Trustworthiness; Reliability; Perceived health risk; Technology acceptance model; TECHNOLOGY ACCEPTANCE MODEL; PERCEIVED USEFULNESS; INTERNET BANKING; TRUST; ADOPTION; USAGE; TAM; RELIABILITY; SERVICES; GENDER;

D O I：

10.1007/978-3-031-06050-2_20

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The COVID-19 outbreak has accelerated the use of technology among consumers. Given the perceived health risks associated with using cash, this study aims to investigate the behavioral intention of Malaysians to use e-wallets during the pandemic. How has the pandemic affected consumer adoption of e-wallets? Drawing on the Technology Acceptance Model, a survey of 212 users was conducted to determine how three specific factors (trustworthiness, reliability, and perceived health risk) drive the intention of consumers to use e-wallets. The findings offer insights into the social impact of e-wallets as an innovative form of technology.

引用

页码：265 / 276

页数：12

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