Going Cashless? How Has COVID-19 Affected the Intention to Use E-wallets?

被引：3
|
作者：
Wong, Han Wei [1 ]
Kwok, Andrei O. J. [2 ]
机构：
[1] Sunway Univ, Sch Business, Petaling Jaya, Selangor, Malaysia
[2] Monash Univ Malaysia, Dept Management, Sch Business, Subang Jaya, Selangor, Malaysia
来源：
CROSS-CULTURAL DESIGN-APPLICATIONS IN BUSINESS, COMMUNICATION, HEALTH, WELL-BEING, AND INCLUSIVENESS, CCD 2022, PT III | 2022年 / 13313卷
关键词：
Mobile payment; Digital transaction; Trustworthiness; Reliability; Perceived health risk; Technology acceptance model; TECHNOLOGY ACCEPTANCE MODEL; PERCEIVED USEFULNESS; INTERNET BANKING; TRUST; ADOPTION; USAGE; TAM; RELIABILITY; SERVICES; GENDER;
D O I：
10.1007/978-3-031-06050-2_20
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The COVID-19 outbreak has accelerated the use of technology among consumers. Given the perceived health risks associated with using cash, this study aims to investigate the behavioral intention of Malaysians to use e-wallets during the pandemic. How has the pandemic affected consumer adoption of e-wallets? Drawing on the Technology Acceptance Model, a survey of 212 users was conducted to determine how three specific factors (trustworthiness, reliability, and perceived health risk) drive the intention of consumers to use e-wallets. The findings offer insights into the social impact of e-wallets as an innovative form of technology.
引用
收藏
页码：265 / 276
页数：12
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