Tourist engagement: Toward an integrated framework using meta-analysis

被引：6
|
作者：
Rasul, Tareq [1 ]
Santini, Fernando de Oliveira [2 ,3 ]
Lim, Weng Marc [4 ,5 ,6 ,14 ]
Buhalis, Dimitrios [7 ]
Ramkissoon, Haywantee [8 ,9 ,10 ,11 ]
Ladeira, Wagner Junior [3 ,12 ]
Pinto, Diego Costa [13 ]
Azhar, Mohd [3 ]
机构：
[1] Australian Inst Business, Adelaide, Australia
[2] Univ Vale Rio Sinos UNISINOS, Sao Leopoldo, Brazil
[3] Woxsen Univ, Kamkole, India
[4] Sunway Univ, Subang Jaya, Malaysia
[5] Swinburne Univ Technol, Melbourne, Australia
[6] Swinburne Univ Technol, Kuching, Malaysia
[7] Bournemouth Univ, Business Sch, Talbot Campus, Poole, England
[8] British Acad Management, London, England
[9] Univ South Australia, Adelaide, Australia
[10] Univ Johannesburg, Johannesburg, South Africa
[11] Taylors Univ, Subang Jaya, Malaysia
[12] Univ Vale Rio dos Sinos, Sao Leopoldo, Brazil
[13] Univ NOVA Lisboa, Campus Campolide, Lisbon, Portugal
[14] Sunway Univ, Sunway Business Sch, Jalan Univ, Sunway City 47500, Selangor, Malaysia
来源：
JOURNAL OF VACATION MARKETING | 2024年
关键词：
Tourist engagement; tourist experience; tourist behavioral intention; tourist satisfaction; tourist emotion; destination awareness; destination image; destination loyalty; meta-analysis; MASEM; CUSTOMER BRAND ENGAGEMENT; WORD-OF-MOUTH; SOCIAL MEDIA; DESTINATION IMAGE; STRUCTURAL EQUATION; PUBLICATION BIAS; VISITOR ENGAGEMENT; SCALE DEVELOPMENT; CO-CREATION; EXPERIENCE;
D O I：
10.1177/13567667241238456
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Tourist engagement (TE) has gained prominence in academia and industry. While previous studies have focused on exploring TE in tourism and hospitality, no consolidated empirical study has been conducted. We conducted a comprehensive meta-analysis using data from 73 independent studies retrieved from 72 papers, with a total sample size of 41,757. Our analysis, using meta-analytic structural equation modelling, tested a conceptual framework and found that tourist experience and TE individually mediate tourists' satisfaction, emotion, behavioral intention, and loyalty. Additionally, cultural (e.g., power distance, individualism, uncertainty avoidance, indulgence) and economic (e.g., human development index) moderators influence TE. Our findings also suggest that popular global destinations enhance the relationship between tourist experience, engagement, and behavioral intention.
引用
收藏
页数：23
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