Increasing Customer Loyalty through Digital Services and Products with Customer Satisfaction as Intervening Variable

被引：0
|
作者：
Adibrata, Dimas Nanda [1 ]
Rosen, Vidi [1 ]
Gaol, Marusaha Lumban [1 ]
Husin, Nanang [1 ]
Akhabani [1 ]
Soekotjo, Sundari [1 ]
Yurindera, Novan [1 ]
Pintoko, Wahyu Wary [1 ]
Nurvita, Tita [1 ]
机构：
[1] Institut Bisnis Nusantara, Jakarta, Indonesia
来源：
2022 10th International Conference on Cyber and IT Service Management, CITSM 2022 | 2022年
关键词：
Compendex;
D O I：
10th International Conference on Cyber and IT Service Management, CITSM 2022
中图分类号：
学科分类号：
摘要：
Scanning electron microscopy
引用
收藏
相关论文
共 50 条
  • [31] Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions
    Lin, Hongxia
    Zhang, Meng
    Gursoy, Dogan
    INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2020, 32 (05) : 1967 - 1985
  • [32] The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction
    Dwivedi, Ram Kumar
    Choudhary, Shailee Lohmor
    Dixit, Rinku Sharma
    Sahiba, Zainab
    Naik, Satyaprakash
    WEB INTELLIGENCE, 2024, 22 (03) : 425 - 442
  • [33] Customer satisfaction and customer loyalty as predictors of future business potential
    Eskildsen, Jacob
    Kristensen, Kai
    TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2008, 19 (7-8) : 843 - 853
  • [34] Shopping centre customer service: creating customer satisfaction and loyalty
    Kursunluoglu, Emel
    MARKETING INTELLIGENCE & PLANNING, 2014, 32 (04) : 528 - 548
  • [35] The relationships of customer satisfaction, customer loyalty, and profitability: An empirical study
    Hallowell, R
    INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 1996, 7 (04): : 27 - &
  • [36] Customer value anticipation, customer satisfaction and loyalty: An empirical examination
    Flint, Daniel J.
    Blocker, Christopher P.
    Boutin, Philip J., Jr.
    INDUSTRIAL MARKETING MANAGEMENT, 2011, 40 (02) : 219 - 230
  • [37] How social CRM and customer satisfaction affect customer loyalty
    Malki, Djihane
    Bellahcene, Mohammed
    Latreche, Hela
    Terbeche, Mohammed
    Chroqui, Razane
    SPANISH JOURNAL OF MARKETING-ESIC, 2024, 28 (04) : 465 - 480
  • [38] Employee performance and customer loyalty: mediation effect of customer satisfaction
    Budur, Taylan
    Poturak, Mersid
    MIDDLE EAST JOURNAL OF MANAGEMENT, 2021, 8 (05) : 453 - 474
  • [39] INDONESIAN ISLAMIC BANK CREDIBILITY AND CUSTOMER LOYALTY: DOES CUSTOMER SATISFACTION REALLY SERVE AS A MEDIATOR VARIABLE?
    Bachri, Naufal
    Siregar, Widyana Verawaty
    Bahri, Syamsul
    Hamdiah
    Febriansyah, Sutan
    INTERNATIONAL JOURNAL OF BUSINESS AND SOCIETY, 2022, 23 (03): : 1692 - 1704
  • [40] Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable
    Yang, Kai-Fu
    Yang, Hao-Wei
    Huang, Chao-Hung
    Yang, Jui-Yi
    Chang, Wen-Yu
    2019 5TH INTERNATIONAL CONFERENCE ON INDUSTRIAL AND BUSINESS ENGINEERING (ICIBE 2019), 2019, : 117 - 122
12345