Investigating the Effects of Relationship Quality on Organizational Commitment and Prosocial Behavior in Hotel Food & Beverage Division

被引：4
|
作者：
Lee, Yong-Ki [1 ]
Kwon, Yong-Ju [2 ]
Lee, Kyung Ah [3 ]
机构：
[1] Sejong Univ, Coll Business Adm, Mkt, Seoul 143747, South Korea
[2] Kyung Hee Univ, Coll Hotel & Tourism Management, Hotel Management, Seoul, South Korea
[3] Samsung Everland Co, FoodCulture Div, 50 Mabuk Dong, Yogin Si 449912, Gyunggi Do, South Korea
来源：
JOURNAL OF GLOBAL SCHOLARS OF MARKETING SCIENCE | 2007年 / 17卷 / 03期
关键词：
Relationship quality; Organizational commitment; Role-prescribed prosocial behavior; Extra-role prosocial behavior; Cooperation;
D O I：
10.1080/12297119.2007.9707263
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The present study examines the relationship among relationship quality, organizational commitment, and prosocial behavior. In this study, relationship quality is defined as relationship quality between manager and employee (ROME) and relationship quality between organization and employee (ROOE). The authors also investigate the mediating roles of ROOE and organizational commitment in the conceptual research model Findings indicate that ROME has a positive and direct effect on ROOE, organizational commitment, and prosocial behavior. The results also show that both ROOE and organizational commitment have a mediating role in the relationship between ROME and prosocial behavior of employees. Finally, the authors found that ROOE influences prosocial behavior through organizational commitment,
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页码：109 / 132
页数：24
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