ANTECEDENTS OF INTERGROUP CONFLICT IN MULTIFUNCTIONAL PRODUCT DEVELOPMENT TEAMS - A CONCEPTUAL-MODEL

Multifunctional teams are an increasingly popular way of organizing product development. While a considerable body of research has addressed process-related challenges facing teams in general, there is a relative lack of clarity on the specific challenges confronting multifunctional product development teams. This paper therefore elaborates on the challenge of intergroup conflict in multifunctional product development teams, proposing a model that explains how functional diversity within such teams can lead to task and emotional intergroup conflict. The model is developed through a synthesis of organizational behavior and social psychology literature, and illustrative examples are drawn from interviews with members of five teams in three manufacturing firms.