ENABLERS OF KNOWLEDGE MANAGEMENT ACROSS BORDERS: A STRUCTURAL APPROACH

Although knowledge has been cited as one of the most important strategic assets, the creation and sharing of knowledge at the organizational level is a difficult process that will not proceed without incentives and conscious efforts by management. The complexity of knowledge management (KM) is further compounded by the influence of a wide variety of factors such as leadership, ba, organizational culture, organizational control and individual work styles. Based on a large dataset gathered from a questionnaire survey of a multi-national Japanese pharmaceutical company and its subsidiary in the US, we compare how the aforementioned organizational factors influence KM, expressed through the SECI model of socialization, externalization, combination and internalization. The results of a structural equation modeling path analysis show that a single model of KM should not be applied unilaterally to both organizations, although part of the same company, and instead may need to be adapted to each stage of KM maturity.