Public service innovation is common in planning and urban policy, but the long-term sustainability of new policy instruments depends on the development of new administrative practices in local government to maintain continual progress. This article analyses the case of a large-scale experiment on organisational change that was conducted in collaboration between two separate municipal departments of the city of Copenhagen. Experience with emerging new patterns of intra-and inter-organisational interaction documents suggests that service innovation and organisational change in this case mutually reinforce each other in a virtuous circle of innovation.
机构:
Leeds Beckett Univ, Ctr Appl Social Res CeASR, CL919,City Campus, Leeds, W Yorkshire, EnglandLeeds Beckett Univ, Ctr Appl Social Res CeASR, CL919,City Campus, Leeds, W Yorkshire, England
Nunn, Alex
Beeckmans, Paul
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Leeds Beckett Univ, Ctr Appl Social Res CeASR, CL919,City Campus, Leeds, W Yorkshire, EnglandLeeds Beckett Univ, Ctr Appl Social Res CeASR, CL919,City Campus, Leeds, W Yorkshire, England
机构:
NOVA Univ Lisbon, Sch Sci & Technol, P-2829516 Monte De Caparica, PortugalNOVA Univ Lisbon, Sch Sci & Technol, P-2829516 Monte De Caparica, Portugal
Zamiri, Majid
Camarinha-Matos, Luis M.
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机构:NOVA Univ Lisbon, Sch Sci & Technol, P-2829516 Monte De Caparica, Portugal
Camarinha-Matos, Luis M.
Sarraipa, Joao
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机构:NOVA Univ Lisbon, Sch Sci & Technol, P-2829516 Monte De Caparica, Portugal