Public service innovation is common in planning and urban policy, but the long-term sustainability of new policy instruments depends on the development of new administrative practices in local government to maintain continual progress. This article analyses the case of a large-scale experiment on organisational change that was conducted in collaboration between two separate municipal departments of the city of Copenhagen. Experience with emerging new patterns of intra-and inter-organisational interaction documents suggests that service innovation and organisational change in this case mutually reinforce each other in a virtuous circle of innovation.
机构:
Swedens Natl Ctr Res & Educ Publ Transport K2, Lund, Sweden
Swedish Natl Rd & Transport Res Inst VTI, Vaning 5,Bruksgatan 8, S-22236 Lund, SwedenSwedens Natl Ctr Res & Educ Publ Transport K2, Lund, Sweden
机构:
Swedens Natl Ctr Res & Educ Publ Transport K2, Lund, Sweden
Swedish Natl Rd & Transport Res Inst VTI, Vaning 5,Bruksgatan 8, S-22236 Lund, SwedenSwedens Natl Ctr Res & Educ Publ Transport K2, Lund, Sweden
机构:
Hitit Univ, Iktisadi & Idari Bilimler Fak, Siyaset Bilimi & Kamu Yonetimi Bolumu, Corum, TurkeyHitit Univ, Iktisadi & Idari Bilimler Fak, Siyaset Bilimi & Kamu Yonetimi Bolumu, Corum, Turkey
机构:
James Cook Univ, Australian Res Council Ctr Excellence Coral Reef, Townsville, Qld, AustraliaJames Cook Univ, Australian Res Council Ctr Excellence Coral Reef, Townsville, Qld, Australia