Information Systems Research in the Nonprofit Context: Challenges and Opportunities

The nonprofit sector has become an important part of the U.S. economy, but Information Systems (IS) research in the sector has been limited. In this paper we attempt to motivate and organize IS research endeavors in the nonprofit context. We argue that the nonprofit sector presents not only new challenges but also numerous opportunities for IS research. We present a conceptual framework on the effectiveness of IS in nonprofits and illustrate how the framework can be used to identify the challenges and the opportunities. We also discuss how IS research in nonprofits can contribute to new understandings in IS in all organizations. Overall, we call for an increase in research efforts that will help better understand IS-related issues in the nonprofit sector.