IT Services Management in the Curriculum: Challenges, Realizations, and Lessons Learned

被引：0

作者：

Urbaczewski, Andrew ^{[1
]}

Venkataraman, Ramesh ^{[2
]}

Kontogiorgis, Paul ^{[3
]}

机构：

[1] Univ Michigan, Coll Business, Dept Management Studies, Management Informat Syst, Dearborn, MI 48128 USA

[2] Indiana Univ, Kelley Sch Business, Informat Syst, Bloomington, IN 47405 USA

[3] IBM Corp, IT Serv Curriculum ITSC Program Software Grp, Armonk, NY USA

来源：

COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS | 2011年 / 28卷

关键词：

ITIL; Services Management; IS Curriculum;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This panel report discussed three different ways that IT Services Management (ITSM) can be infused into the curriculum of university programs. One aspect of the panel focused on noncourse-specific means of infusing ITSM in a MSIS program, while another looked at a basic course in ITSM in the MSIS program. A final aspect described entire degree programs in ITSM and curricular support for them. Though this panel focused primarily on graduate programs, the lessons in some cases are applicable to undergraduate programs as well.

引用

页码：59 / 64

页数：6

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