WHERE DOES CUSTOMER FIT IN A SERVICE OPERATION

被引：2

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作者：

CHASE, RB

机构：

来源：

HARVARD BUSINESS REVIEW | 1978年 / 56卷 / 06期

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中图分类号：

F [经济];

学科分类号：

02 ;

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页码：137 / 142

页数：6

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