WHERE DOES CUSTOMER FIT IN A SERVICE OPERATION

被引：2
|
作者：
CHASE, RB
机构：
来源：
HARVARD BUSINESS REVIEW | 1978年 / 56卷 / 06期
关键词：
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
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页码：137 / 142
页数：6
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