共 50 条
- [36] Service provider hostility and service quality ACADEMY OF MANAGEMENT JOURNAL, 2004, 47 (05): : 761 - 771
- [38] Competition for the IN service provider INTELLIGENT NETWORK '96, WORKSHOP RECORD, VOLS 1 AND 2: FREEDOM & FLEXIBILITY: REALISING THE PROMISE OF INTELLIGENT NETWORK SERVICES IN THE 90'S AND BEYOND, 1996, : 547 - 558
- [40] Service provider considerations for IT service management 2007 10TH IFIP/IEEE INTERNATIONAL SYMPOSIUM ON INTEGRATED NETWORK MANAGEMENT (IM 2009), VOLS 1 AND 2, 2007, : 757 - +