THE SERVICE ENCOUNTER - MANAGING EMPLOYEE CUSTOMER INTERACTIONS IN SERVICE BUSINESSES - CZEPIEL,JA, SOLOMON,MR, SURPRENANT,CF

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作者：

SAUSER, WI

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来源：

PERSONNEL PSYCHOLOGY | 1986年 / 39卷 / 01期

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中图分类号：

B849 [应用心理学];

学科分类号：

040203 ;

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页码：169 / 173

页数：5

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[1] THE SERVICE ENCOUNTER - MANAGING EMPLOYEE/CUSTOMER INTERACTION IN SERVICE BUSINESS - CZEPIEL,JA, SOLOMON,MR, SURPRENANT,CR
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