THE SERVICE ENCOUNTER - MANAGING EMPLOYEE/CUSTOMER INTERACTION IN SERVICE BUSINESS - CZEPIEL,JA, SOLOMON,MR, SURPRENANT,CR

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作者：

LANTOS, GP

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JOURNAL OF CONSUMER AFFAIRS | 1986年 / 20卷 / 01期

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F [经济];

学科分类号：

02 ;

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页码：149 / 152

页数：4

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