THE FORMULATION PROCESSES AND TACTICS USED IN ORGANIZATIONAL DECISION-MAKING

One hundred and sixty-three decision cases were explored to determine how managers carry out formulation during organizational decision making. Four types of formulation processes were identified (called idea, issue, objective-directed, and reframing) as well as the tactics decision makers apply to carry out each process type. Decision adoption, merit, and duration were used to determine the success of each process and tactic. The implications of these findings for decision makers and researchers are discussed.