TQM AND ORGANIZATIONAL CULTURE AS SIGNIFICANT FACTORS IN ENSURING COMPETITIVE ADVANTAGE: A THEORETICAL PERSPECTIVE

被引：6

作者：

Jancikova, Alexandra ^{[1
]}

Brychta, Karel ^{[2
]}

机构：

[1] Masaryk Univ, Fac Econ & Adm, Brno, Czech Republic

[2] Brno Univ Technol, Fac Business & Management, Brno, Czech Republic

来源：

ECONOMICS & SOCIOLOGY | 2009年 / 2卷 / 01期

关键词：

TQM; EFQM Model Excellence; organizational culture; total quality culture; TQM implementation; competitive advantage;

D O I：

10.14254/2071-789X.2009/2-1/8

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The aim of the paper is to analyse TQM and organizational culture as factors influencing business performance on the present demanding markets. It provides more complex view of TQM concept and role of organization culture within successful TQM implementation. The paper presents core principles of TQM and some issues concerning TQM implementation. The core principles of TQM continuous improvement and customer satisaction play vital part in sustaining company's competitiveness in present competitive environment. Considering the organizational culture is the driving force of TQM implementation, its role is discussed further in the paper

引用

页码：80 / 95

页数：16

共 44 条

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