MEASURING CUSTOMER SATISFACTION IN BUSINESS MARKETS

被引：0
|
作者：
HAYSLIP, WR
机构：
来源：
QUALITY PROGRESS | 1994年 / 27卷 / 04期
关键词：
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
引用
收藏
页码：83 / 87
页数：5
相关论文
共 50 条
  • [1] Measuring and managing customer relationship risk in business markets
    Ryals, Lynette
    Knox, Simon
    [J]. INDUSTRIAL MARKETING MANAGEMENT, 2007, 36 (06) : 823 - 833
  • [2] Customer-perceived value: A substitute for satisfaction in business markets?
    Eggert, A
    Ulaga, W
    [J]. 2000 AMA EDUCATORS' PROCEEDINGS - ENHANCING KNOWLEDGE DEVELOPMENT IN MARKETING, 2000, : 338 - 339
  • [3] Can customer satisfaction decrease price sensitivity in business-to-business markets?
    Stock, RM
    [J]. JOURNAL OF BUSINESS-TO-BUSINESS MARKETING, 2005, 12 (03) : 59 - 87
  • [4] THE BUSINESS OF CUSTOMER SATISFACTION
    GOIZUETA, RC
    [J]. QUALITY PROGRESS, 1989, 22 (02) : 42 - 43
  • [5] MEASURING CUSTOMER SATISFACTION
    ELLIS, LW
    CURTIS, CC
    [J]. RESEARCH-TECHNOLOGY MANAGEMENT, 1995, 38 (05) : 45 - 48
  • [6] MEASURING CUSTOMER SATISFACTION
    STEINBURG, C
    [J]. TRAINING & DEVELOPMENT, 1992, 46 (06): : 11 - 12
  • [7] Measuring customer satisfaction
    Chambers, Ray
    [J]. In-Plant Graphics, 2002, 52 (10): : 48 - 53
  • [8] Measuring and managing customer satisfaction
    Hernon, P
    [J]. JOURNAL OF ACADEMIC LIBRARIANSHIP, 2000, 26 (05): : 369 - 370
  • [9] Customer value propositions in business markets
    Anderson, JC
    Narus, JA
    Van Rossum, W
    [J]. HARVARD BUSINESS REVIEW, 2006, 84 (03) : 90 - +
  • [10] Building customer commitment in business-to-business markets
    Chang, Shu-Hao
    Wang, Kai-Yu
    Chih, Wen-Hai
    Tsai, Wen-Hsin
    [J]. INDUSTRIAL MARKETING MANAGEMENT, 2012, 41 (06) : 940 - 950
12345