MANAGING SERVICE DEMAND AT THE POINT OF DELIVERY

被引：18
|
作者：
NORTHCRAFT, GB
CHASE, RB
机构：
来源：
ACADEMY OF MANAGEMENT REVIEW | 1985年 / 10卷 / 01期
关键词：
D O I：
10.2307/258213
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：66 / 75
页数：10
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