MANAGING SERVICE DEMAND AT THE POINT OF DELIVERY

被引：18

|

作者：

NORTHCRAFT, GB

CHASE, RB

机构：

来源：

ACADEMY OF MANAGEMENT REVIEW | 1985年 / 10卷 / 01期

关键词：

D O I：

10.2307/258213

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

收藏

页码：66 / 75

页数：10

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