A LONGITUDINAL ASSESSMENT OF CONSUMER SATISFACTION DISSATISFACTION - THE DYNAMIC ASPECT OF THE COGNITIVE PROCESS

被引：379
|
作者：
LABARBERA, PA [1 ]
MAZURSKY, D [1 ]
机构：
[1] HEBREW UNIV JERUSALEM,SCH BUSINESS ADM,JERUSALEM,ISRAEL
来源：
JOURNAL OF MARKETING RESEARCH | 1983年 / 20卷 / 04期
关键词：
D O I：
10.1177/002224378302000406
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：393 / 404
页数：12
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