AN EVALUATION OF THE SERVQUAL SCALES IN A RETAILING SETTING

被引：0
|
作者：
FINN, DW
LAMB, CW
机构：
来源：
ADVANCES IN CONSUMER RESEARCH | 1991年 / 18卷
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F [经济];
学科分类号：
02 ;
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页码：483 / 490
页数：8
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