Emotional Intelligence Model for Managers in Mumbai

Much of the literature pertinent to management indicates that managers with high emotional intelligence are morale boosters in their workplaces. Previous studies offer limited evidence regarding the impact of manager's emotional intelligence on workplace psychology, productivity and job satisfaction. This research examines the awareness level of the concept of emotional intelligence, the emotional intelligence level of managers across the organizations, whether managers use emotional intelligence competencies to enhance their leadership skills and do managers recognize emotions of different stakehSolders in designing their policies. This was done through a quantitative study and these constructs were operationalised by means of a pre-designed questionnaire. The correlation and regression results seem to indicate that managers are aware of emotional competencies, managers have moderate level of emotional intelligence and they use these competencies to enhance their leadership skills.