Sustainability in Service operations

被引：8
|
作者：
Wolf, Frank [1 ]
Mujtaba, Bahaudin G. [1 ,2 ]
机构：
[1] Nova Southeastern Univ, Ft Lauderdale, FL 33314 USA
[2] Nova Southeastern Univ, Ft Lauderdale, FL 33314 USA
来源：
INTERNATIONAL JOURNAL OF INFORMATION SYSTEMS IN THE SERVICE SECTOR | 2011年 / 3卷 / 01期
关键词：
Corporate Reporting; Improvement; Indexing; Service Sector; Sustainability;
D O I：
10.4018/jisss.2011010101
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13 different service sector industries. A framework for the development of a sustainability index for a commercial enterprise is developed. This framework is aligned with triple bottom line corporate reporting, and measures progress towards sustainability in terms of profit, people, and planet on the principle of continuous improvement.
引用
收藏
页码：1 / 20
页数：20
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