INFLUENCE OF INTERPERSONAL TRUST ON INNOVATIVE BEHAVIOUR OF SERVICE WORKERS: MEDIATING EFFECTS OF KNOWLEDGE SHARING

被引：6

作者：

Seo, Hyo Min ^{[1
]}

Kim, Min Cheol ^{[1
]}

Chang, Kyungro ^{[1
]}

Kim, Taehee ^{[1
]}

机构：

[1] Sungkyunkwan Univ, Coll Sport Sci, Suwon, South Korea

来源：

INTERNATIONAL JOURNAL OF INNOVATION MANAGEMENT | 2016年 / 20卷 / 02期

关键词：

Innovative behaviour; knowledge sharing; interpersonal trust; service worker;

D O I：

10.1142/S1363919616500262

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees' knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.

引用

页数：21

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