EFFECTS OF SOCIAL EXCHANGE AND TRUST ON KNOWLEDGE SHARING AND SERVICE INNOVATION

被引：30
|
作者：
Hu, Meng-Lei Monica [1 ]
Ou, Tsung-Lin [2 ]
Chiou, Haw-Jeng [3 ]
Lin, Lee-Cheng [1 ]
机构：
[1] Jinwen Univ Sci & Technol, Dept Food & Beverage Management, Taipei 23156, Taiwan
[2] Natl Cent Univ, Grad Sch Business Adm, Chungli, Taiwan
[3] Natl Taiwan Normal Univ, Coll Management, Taipei, Taiwan
来源：
SOCIAL BEHAVIOR AND PERSONALITY | 2012年 / 40卷 / 05期
关键词：
knowledge sharing; service innovation; leader-member exchange; team-member exchange; trust; TEAM INNOVATION; MEMBER EXCHANGE; QUALITY; ORGANIZATIONS; PERSPECTIVE; PERFORMANCE; MANAGEMENT;
D O I：
10.2224/sbp.2012.40.5.783
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
Using a real case with 466 employees, we investigated the relationships among knowledge sharing (KS), service innovation, leader-member exchange (LMX) quality, team-member exchange (TMX) quality, and trust in Taiwan's international tourist hotels. The empirical results demonstrated that LMX quality and TMX quality mediated the relationship between KS and service innovation, and that trust moderated the relationship between KS and both LMX quality and TMX quality. These findings can be applied to improve communication among employees, enhance knowledge sharing, and promote service innovation.
引用
收藏
页码：783 / 800
页数：18
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