COMPLAINT HANDLING IN THE LIBRARY - ROBINSON,WC

被引:0
|
作者
MCLEAN, S
机构
来源
CANADIAN LIBRARY JOURNAL | 1985年 / 42卷 / 05期
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D O I
暂无
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
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页码:321 / 321
页数:1
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