Social appropriation of ICTs: sociodigital inclusion and citizenship with Gesac program

The Electronic Government - Customer Service for Citizens (Gesac) is a federal government project subordinated to the Ministry of Communications (MC). Gesac aims to provide the necessary technological infrastructure for the implementation of Community Telecenters, in addition to interface with a range of other dependent projects. Thus, the program manages series of initiatives for sociodigital inclusion throughout Brazil. This article discusses important points about Gesac, understanding that the project seeks to approach society with the deployment of services that provide full conditions in the exercise of citizenship through the social appropriation of ICTs.