共 50 条
- [12] Cooperative techniques and tools to increase the quality of the software in tourist companies INFORMATION AND COMMUNICATION TECHNOLOGIES IN TOURISM 2000, 2000, : 178 - 188
- [17] Use of quality tools and techniques in services SERVICE INDUSTRIES JOURNAL, 2003, 23 (04): : 61 - 80
- [18] On the Use of Quality Tools: A Case Study WORLD CONGRESS ON ENGINEERING - WCE 2013, VOL I, 2013, : 634 - 639