restaurant awards;
award-winning;
star-rating;
quality assurance;
formative and summative evaluations;
D O I:
10.1080/1528008X.2011.541815
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
This article aims to clarify the term "award-winning restaurants," by conducting a literature review focussed on answering six broad questions. The questions posed relate to what awards are; who are judged; who decides on awards; what are being judged; why do awards exist; and what awards are available? The paper is compiled with a set of definitions and categories to illuminate, in comparable terms, what is required of a restaurant to become award-winning. This paper has no empirical component; it creates a foundation for studies which can be used to ensure that quality assurance, rather than marketing objectives, is at the forefront when restaurant awards are in question.