Developing a Taxonomy of 'Award-Winning' Restaurants-What Are They Actually?

被引:3
|
作者
Edelheim, Johan R. [1 ]
Lee, Yun Lok [2 ]
Lee, Szu Han [2 ]
Caldicott, Julia [2 ]
机构
[1] Southern Cross Univ, Sch Tourism & Hospitality Management, Gold Coast, Qld, Australia
[2] Southern Cross Univ, Sch Tourism & Hospitality Management, Coffs Harbour, NSW, Australia
关键词
restaurant awards; award-winning; star-rating; quality assurance; formative and summative evaluations;
D O I
10.1080/1528008X.2011.541815
中图分类号
F [经济];
学科分类号
02 ;
摘要
This article aims to clarify the term "award-winning restaurants," by conducting a literature review focussed on answering six broad questions. The questions posed relate to what awards are; who are judged; who decides on awards; what are being judged; why do awards exist; and what awards are available? The paper is compiled with a set of definitions and categories to illuminate, in comparable terms, what is required of a restaurant to become award-winning. This paper has no empirical component; it creates a foundation for studies which can be used to ensure that quality assurance, rather than marketing objectives, is at the forefront when restaurant awards are in question.
引用
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页码:140 / 156
页数:17
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