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Developing a Taxonomy of 'Award-Winning' Restaurants-What Are They Actually?
被引:3
|作者:
Edelheim, Johan R.
[1
]
Lee, Yun Lok
[2
]
Lee, Szu Han
[2
]
Caldicott, Julia
[2
]
机构:
[1] Southern Cross Univ, Sch Tourism & Hospitality Management, Gold Coast, Qld, Australia
[2] Southern Cross Univ, Sch Tourism & Hospitality Management, Coffs Harbour, NSW, Australia
关键词:
restaurant awards;
award-winning;
star-rating;
quality assurance;
formative and summative evaluations;
D O I:
10.1080/1528008X.2011.541815
中图分类号:
F [经济];
学科分类号:
02 ;
摘要:
This article aims to clarify the term "award-winning restaurants," by conducting a literature review focussed on answering six broad questions. The questions posed relate to what awards are; who are judged; who decides on awards; what are being judged; why do awards exist; and what awards are available? The paper is compiled with a set of definitions and categories to illuminate, in comparable terms, what is required of a restaurant to become award-winning. This paper has no empirical component; it creates a foundation for studies which can be used to ensure that quality assurance, rather than marketing objectives, is at the forefront when restaurant awards are in question.
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页码:140 / 156
页数:17
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