The development of strategic balanced scorecard tool (SBST) for Malaysian automotive industry

In the world of information technology, business process requires a decision-making tool that is effective and systematic in measuring and assessing the current performance of the organization and enhances its competitive edge. In this study, the development of strategic balanced scorecard tool (SBST) for the Malaysian automotive industry was developed using the Analytic Hierarchy Process (AHP) methodology, which involves building a hierarchy of SBST, calculating relative weights of SBST by pairwise comparison, rating SBST measures, calculating performance scores, and ranking companies based on their scores. Further to that, an Excel-based tool was developed for automating the calculation of SBST for automotive industry. These SBSTs contribute to assist practitioners to evaluate internal performance, vendor performance, and in decision-making process to select the suppliers or reward the best supplier.