AFTERMARKET REVERSE LOGISTICS ANALYSIS IN AN AIRCRAFT MAINTENANCE COMPANY

被引：0

作者：

Cauduro, Raul Fernando

de Lemos, Ilsa Solka ^{[1
,2
]}

机构：

[1] Pontificia Univ Catolica Rio Grande do Sul, Cursos Adm, Porto Alegre, RS, Brazil

[2] Fac Sao Judas Tadeu, Porto Alegre, RS, Brazil

来源：

GESTAO E DESENVOLVIMENTO | 2010年 / 7卷 / 01期

关键词：

Supply Chain Management; Reverse Logistic Process; Aerospace Industry;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study aims to make a Reverse Logistics process analysis of the aftermarket products serviced by Blue-Engenharia e Manutencao, a company from the Aeronautics sector, and thus qualify the process. As a research strategy, a case study was adopted, for which observation, semi-structured interviews and secondary data supplied the material. Survey results made it possible to propose improvements which will reduce the average of the reverse flow of after sales service to, approximately, 10% of the processing cycle.

引用

页码：31 / 40

页数：10

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