Technology management in services: knowledge-based vs. knowledge-embedded services

被引：6
|
作者：
Kang, Hyungu [1 ]
机构：
[1] Cent Michigan Univ, Coll Business Adm, Mt Pleasant, MI 48859 USA
来源：
STRATEGIC CHANGE-BRIEFINGS IN ENTREPRENEURIAL FINANCE | 2006年 / 15卷 / 02期
关键词：
D O I：
10.1002/jsc.750
中图分类号：
F8 [财政、金融];
学科分类号：
0202 ;
摘要：
Technology has had a profound effect on how services are designed and delivered. There have been many changes emerging in services as a result of technology. This paper describes and provides illustrations of a framework which is useful for technology management in the service sector. The framework focuses on managing according to where the value is added in the service: in the service production system/ process (knowledge-embedded) or in the worker him/ herself (knowledge-based). This paper explores the strategic technology management issues on different types of service. Copyright (C) 2006 John Wiley & Sons, Ltd.
引用
收藏
页码：67 / 74
页数：8
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