A re-engineering, methodology for cooperative management of enterprise networks

With the increasing implementation by networked mission-critical applications, an enterprise network is becoming the lifeline of an organization. Massive investments are being made in the modernization of enterprise networks of diverse service organizations, such as telecommunications and health-care providers. Organizations need to adapt to changing business environment, such as the deregulation of telecommunication services. This necessitates a seamless integration of business management processes with enterprise network management processes. Hence there is a need for the formulation of new methodologies for the re-engineer ing of management solutions (with focus on integrated business processes), though most present day solutions concentrate on the management of network equipment only. This paper presents a new methodology for the reengineering of the management processes for enterprise networks, based on Computer Supported Cooperative Work (CSCW) techniques. © 1999 Plenum Publishing Corporation.