Inventory with service time and transfer of customers and/inventory

An inventory system with two parallel service facilities is considered. A certain number of customers are transferred from longer to shorter queue whenever their difference reaches a prescribed quantity. Along with this customer transfer, a certain quantity of inventory is also transferred, depending on availability. Further, if one of the queues has customers, but has no inventoried items whereas the other has at least one inventoried item to spare, then exactly one item is taken to the former and service begins thereby enhancing the efficiency of the system. Stability of the system is analysed. Several performance measures that helps in efficient design of such systems, are computed. Some numerical results are provided.