Service Needs of Immigrants and Refugees

This paper evaluates the service needs of immigrants and refugees, paying special attention to their entry status, social, and human capital. Analyses are based on administrative data consisting of 2915 clients collected by the YMCA of Western Ontario, Windsor-Essex Branch (YMO). Results reveal that immigrants’ and refugees’ major service need priorities are (1) government services and language skills, (2) information about Canadian life and access to community services, (3) education and work in Canada, and (4) social and professional networks and community involvement. These service needs varied by the entry status of the immigrant as well as human and social capital. Government-assisted and sponsored refugees identified more service needs than economic immigrants relating to Canadian life, language and skill training, and social networks. Sponsored refugees also identified more needs than the economic immigrants with respect to access to community services and work. Convention refugees’ higher service needs over economic immigrants were related to language training and access to community services. Finally, the service needs of clients with higher education, English proficiency, and ethnic networks were lower than those of their counterparts. © 2017, Springer Science+Business Media B.V., part of Springer Nature.