Focus on practice service process innovation in the Brazilian electric energy sector

被引：0
|
作者：
Mauricio Uriona-Maldonado
Leonardo Leocádio Coelho de Souza
Gregorio Varvakis
机构：
[1] Federal University of Santa Catarina,Department of Knowledge Engineering and Management. Sustainability Management Research Group
来源：
Service Business | 2010年 / 4卷
关键词：
Outsourcing; Innovation; Creativity; Value chain; Electric energy distributing; Performance measurement;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
Service outsourcing has become widespread in the electric energy sector in Brazil. In this article, we present a case study of an innovative model for outsourcing management designed by a large electric energy distribution organization in Brazil, which outsources core and support business processes. This article reports how this company faced the challenges imposed after suffering serious operational problems with outsourcing companies and the innovative approach that was taken in order to improve performance and reduce safety risks. Post-implementation results corroborate the positive financial and operational consequences of the innovative model.
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页码：77 / 88
页数：11
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