An Intelligent Human-Computer Interface for Provision of On-Line Help

被引:0
|
作者
Jennifer Jerrams-Smith
机构
[1] University of Portsmouth,Department of Information Systems
来源
Artificial Intelligence Review | 2000年 / 14卷
关键词
user models; intelligent interface; knowledge based system; adaptivity; Unix;
D O I
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中图分类号
学科分类号
摘要
Some user interfaces, such as that of Unix, aredifficult for novices to use, and this paper suggestsa possible solution to such problems. The results ofa study of Unix users enabled the development of ataxonomy of error types so that users' errors can beclassified. This information is encapsulated asproduction rules within a knowledge base and forms thebasis for the design and development of an intelligentinterface to Unix. The prototype makes inferencesabout users' mental models and uses these to selectappropriate tutorial advice. Performance of users ofthe prototype intelligent interface was compared withthat of users of the usual Unix interface. Theprototype users were found to make fewer errors,exhibit fewer misconceptions and take less time tocomplete a standard set of tasks.
引用
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页码:5 / 22
页数:17
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